Terms and Conditions
THANK YOU FOR TRUSTING OUR SERVICES
Please Read Our Service Agreement Below
The following is designed to protect your rights and our own. The most
important terms are found at the top of this page under “Cancellation &
Rescheduling Policy”, and “Booking/Vehicle Terms & Conditions”. By
scheduling any service with Auto Dude Mobile Detailing you hereby agree
to all terms listed in this document.
Booking/Vehicle Terms & Conditions
Customers should remove all personal belongings, money and other significant items
from their vehicle prior to any type of detailing. We ask that our clients remove
car seats and booster seats before we arrive. Due to child safety, we will
not uninstall or install car seats under any circumstances.
Auto Dude Mobile Detailing will not accept any liability for any loss or damage to any personal
property including the vehicle being serviced, any belongings contained inside of the
vehicle or to the location of service. All vehicles are cleaned at the customer’s own risk
and must be able to withstand normal cleaning processes. Any damage claims as a
result of cleaning will be limited to the cost of the service.
If your vehicle has been Ceramic Coated, please let our staff know before we start the
work. Ceramic coated vehicles can’t be waxed and therefore special products have the
be used to detail the vehicle.
We reserve the right to alter or move a booking in line with stang levels and/or
weather conditions and /or machinery or equipment failure without penalty to the
company.
We reserve the right to charge each vehicle according to its condition, and
the duration of time we believe service will take. As a client booking with
our company, you acknowledge that our prices are variable depending
upon the inspection of your vehicle. We will always point out any additional
charges (if necessary) before beginning work. You will not be met by any
surprise fees after service is completed.
Pet hair and sand are two of the toughest items to remove from a vehicle
with normal vacuuming. The removal of either element is not guaranteed
with any of our service offerings. However, on most occasions, we are
successful at removing visual traces of both elements.
Odors cannot be removed by cleaning alone. They must be treated with
ozone treatment and may require attention from a specialist
When it comes to windows we do our best, but due to variables such as
temperature, windows may have a film. Please allow the car to cool and
then take a microfiber towel and wipe the film off if you see streaks. We do
apologize for any inconvenience this may cause, this is simply the nature
of how window cleaning chemicals work.
We are not responsible for damage due to heavily soiled, stained, or
damaged interior components, such as dash buttons and steering column
buttons and knobs. Such areas may be so caked with dirt, grime, and
makeup that cleaning may result in these buttons and knobs losing their
markings.
The headliner is gently cleaned, however, there may be remaining stains.
The glue used for headliners will start to release if cleaned more
aggressively or with stronger cleaners. Please understand that headliners
may not come completely clean due to this reason. If you choose to clean
them at your own risk, they may look clean but will sag over time due to the
glue being compromised. If during pre inspection the headliner is too
fragile to work on, we will not attempt to damage it further with cleaning.
We are not responsible for baked-on brake dust that cannot be completely
removed either on the surface or deep within the wheel. Some wheels are
beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your
vehicle’s paintwork if left for a period of time. This will result in a deep
chemical mark on the paintwork that may need additional work to safely
remove. In some cases, the mark cannot be removed completely without
compromising the clear coat.
Exterior black or gray textured or smooth trim pieces may be beyond
restoring and will have to be replaced. We try our best to restore the plastic
to its original color, if that is a service you have previously discussed.
Any wax, sealant, or coating not properly cared for will not last its intended
durability length. We recommend safe hand washing.
Appointment Time
Our technician may arrive late due to trac or exceptional circumstances. Please
allow a 30 minute arrival window for our mobile detailing service. We will do our best
to inform you of any delays in delivery.
Cancellation Policy
To avoid a cancellation fee of $75, please cancel or reschedule your appointment at
least 48 hours in advance so we can ll the time slot. If the weather is not suitable due
to rain, we will be happy to reschedule your appointment if you notify us 24 hours in
advance.
The following terms and conditions apply to all appointments:
● We require 48 hours notice to cancel or reschedule any
appointment or service.
● Auto Dude Mobile Detailing reserves the right to cancel or
reschedule in accordance with its staff levels, weather
conditions or equipment failure without penalty to the
company, but wherever possible will let the client know
of alternative arrangements upon notification
● Failure for the vehicle and keys to be present at the time and
location of the ordered service may result in the cancellation of
the appointment by Auto Dude Mobile Detailing and will be
considered a cancellation policy violation which will result in a
$75 cancelation charge.
● Failure to access Fleet Service vehicles or if the person in
charge is not present during the scheduled service will result in
the cancellation of the appointment and will be considered a
cancellation policy violation which will result in a $75
cancelation charge.
● If you decide to cancel 48 hours before the scheduled
appointment and you have placed a deposit for materials to be
used on your vehicle, Auto Dude Mobile Detailing will not
reimburse you for any unused materials.
● Gift Certificate redemption appointments will follow the same
cancellation policy and will be automatically redeemed for $75
based on the above cancellation policy guidelines.
Operating & Moving Your Vehicle
Customer will give Auto Dude Mobile Detailing access to the vehicle during the
detail job and any additional mutually agreed upon times. Please make sure the keys
to the vehicle are available to us. This insures that you authorize us to operate and to
move your vehicle, as necessary to do so determined by our Auto Dude Mobile
Detailing technician. For exotic vehicles, supercars, vintage or display vehicles, or if
the customer does not permit anyone to drive the vehicle due to liability concerns, we
may need to move the vehicle during our service. In such cases, the keys and the
customer must be accessible at the scheduled time and location.
Photo / Video Rights
When scheduling services with Auto Dude Mobile Detailing, you give us the
right to post photos and videos of your vehicle before, during, and after the
service is performed. Our company has a fairly large social media presence
online, so your vehicle may find its way onto the internet. We will not
identify our clients by name without their permission beforehand. We will
also not include license plates or home addresses without client’s
permission beforehand. If you have any concerns related to our use of
media, please let us know prior to service and we will happily
accommodate.
If you do not agree to our photo/video terms above, please print and sign
this.
I declare that I, _____________________(first and last name), do not
authorize Auto Dude Mobile Detailing to use photos or videos of my vehicle
for marketing purposes. I acknowledge that these materials may be used as
internal training materials.
DATE:
SIGNATURE:
Quality of Service
We guarantee our work and your satisfaction. If you have probable and clear cause to
believe that our service technician did not fulll the package as ordered or the
craftsmanship is poor, we will redo the uncompleted or unsatisfactory portion of the
service free of charge at our cost. To make a claim, please contact us within 24 hours
of the service completion by phone, text at 512-844-0655, or email at
info@AutoDudeDetailing.com. Please provide pictures of the area in question via
text or email within 24 hours of making the claim.Failure to report past 24 hours
of completed work does not guarantee any correction. We will, however, do
our best to understand your needs and serve you appropriately. Redos,
refunds, or reimbursements will not be made after any unauthorized
cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service
limits any refunds to 20% of the value of your service.
Only services included in your order and additional services authorized by
Auto Dude Mobile Detailing are covered under our service guarantee. Any
services not authorized by Auto Dude Mobile Detailing are at the client’s
own risk.
Accidents, Pre-Existing Condition & Damage
Auto Dude Mobile Detailing will complete a pre-inspection with the client before beginning any work on the
vehicle. At this time, our technicians will notify the client of any concerns
they may have. The client is responsible at this moment to explain to the
technician what they desire out of the detail.
If the vehicle is too dirty to inspect before starting the job, additional pictures and/or
videos will be taken after the washing process. Auto Dude Mobile Detailing is not
responsible for the condition of the surfaces of the vehicle prior to any
services rendered. Any existing scratches, cracks, or other damage will be
visible through a coating or paint protection, and such surface damage or
imperfections may damage the protection applied and cause the protection
to fail prematurely. We reserve the right to refuse any work or vehicle for
any reason. By agreeing to our detailing services, you also agree not to hold Auto
Dude Mobile Detailing liable for any pre-existing damages to your vehicle. Our
liability is limited to the total dollar amount of each job.
Fees, Terms of Service & Payment Terms
To secure your appointment time via phone, email or text message, we require a
deposit of $75 for Auto Detailing, Paint Correction, and a deposit of 25% of the total
service for PPF, Ceramic Coatings, and Wraps. We accept cash, debit, and credit cards.
If you book online for Auto Detailing and Add-On services, you will be asked for the full
amount in advance.
Payment Terms
Payment is due at the completion of your service. Refusal or failure to pay
for your service invalidates our service guarantee and any redo services or
discounts are at the sole discretion of Auto Dude Mobile Detailing.
The client who books the service is responsible for a verbal or written
agreement on the pre-inspection and post-inspection of their vehicle, RV, or
trailer. Failure to do so will forfeit the right to a refund.
Any claims must be filed within 24 hours of the completion of the service
by emailing (info@AutoDudeDetailing.com) with photographs attached.
Failure to disclose at the time of booking any conditional issues that
involve heavy stains, foul odors, human or animal biological waste, mold,
mildew, chemical spills, chemical overspray, or any other hazardous
materials voids our service guarantee. No refunds, redos or any additional
work will be performed outside of the original package or estimate.
Some issues may require services beyond those you ordered. Refusing the
services recommended by client service or your on-site technician may
invalidate the service guarantee.
Termination of Service
Auto Dude Mobile Detailing may cancel any new or existing maintenance plan or
services with clients if we experience that the customer is not the right t for our
services at the discretion of Auto Dude Mobile Detailing. Instances of service
termination include: Engaging and working with our employees directly without
involving the company is not an acceptable practice and may result in termination of
our services, being rude or harsh to Auto Dude Mobile Detailing employees, or any
other reason we determine to be worthy of service termination at our discretion.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES AND DISPUTES
The client agrees to make full payment prior to the release
of the products or vehicle. The vehicle or products will not be released until
full payment has been processed accordingly. Any invoice that is not paid
at the time of order or delivery is considered past due and the client is
responsible for all collection fees including but not limited to attorney fees
and court costs for unpaid balances at the interest rate of 18% per annum.
This is not an expectation contract and we are not responsible for buyers’
remorse.
By accepting the product or vehicle you are accepting the job as complete
and that the performance is satisfactory. You are responsible for inspecting
the product and or vehicle upon receipt. Clients shall identify to Auto Dude
Mobile Detailing in writing any dispute concerning an invoice within three
days of the date of the invoice. If disputes are not identified in writing
within the three-day time frame the client has accepted the job and the
invoice. Clients must contact Auto Dude Mobile Detailing of any and all
work in dispute, accompanied by a written explanation. After investigation,
if an error is found on our behalf we will make appropriate corrections.
Auto Dude Mobile Detailing is not responsible for loss or damage to
vehicles or articles left in vehicles in cases of fire, theft, accident, or any
other cause beyond our control. We do not accept responsibility for
consequential damages or loss of any kind related to the sale, installation,
or delivery of our products.
It is the client’s responsibility to read our Terms & Conditions available on
our website prior to contacting Auto Dude Mobile Detailing to perform any
services.
ESTIMATES
Estimates are good faith estimates and are based on the
current information Auto Dude Mobile Detailing has at the time the
estimates are given. Estimates given are good for 30 days and are subject
to change.
CHANGES/CORRECTIONS/ERRORS
We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to
products, productions, availability, and update information at any time
without prior notice.
By reading this document of terms and conditions, you, the client,
acknowledge you agree to them in full.
Thank you for taking the time to read through our terms & conditions. Auto
Dude Mobile Detailing aims to provide the best service possible while
protecting all parties and ensuring a safe & fun work environment for our
valuable employees. We look forward to serving you!
Auto Dude Mobile Detailing
512-844-0655